Shipping & Orders

From our collection to your doorstep—here’s everything you need to know about your Velqori delivery.

Shipping at a Glance

Shipping option	Shipping fee	Estimated delivery
Standard Shipping	Free worldwide	Most orders arrive within 12 business days after dispatch. Timing varies by destination.
Express Shipping	Additional charge	Rates and estimated delivery times depend on your destination. Contact us for details before ordering.

We process and dispatch orders within 1 business day. Business days exclude weekends and public holidays.

Delivery estimates begin after dispatch and do not include processing time. Customs clearance, public holidays, and local carrier delays may affect delivery.

Where do you ship?

We offer free standard shipping worldwide. Available delivery destinations can be selected at checkout. If you cannot find your destination, please contact info@velqorijewelry.com for assistance.

Where will my order ship from?

Orders ship from our warehouses in Hong Kong or mainland China, depending on stock availability and your delivery destination.

When will my order be dispatched?

We process and dispatch orders within 1 business day of receiving your order. Orders placed on weekends or public holidays are processed on the next business day.

Do you offer express shipping?

Yes. Express shipping is available for an additional charge. Rates and estimated delivery times vary by destination.

If you need your jewelry for a particular date, please contact us before ordering so we can confirm the available options.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Tracking updates may not appear immediately while your parcel is being scanned into the carrier’s network.

Can I cancel my order?

To request a cancellation, email info@velqorijewelry.com within 12 hours of placing your order. Please include your order number and “Cancellation Request” in the subject line.

We will confirm whether cancellation is still possible. Orders may be dispatched within this window, so cancellation cannot be guaranteed once your parcel has shipped. After 12 hours, please contact us to check your order’s status and available options.

This cancellation window does not affect any statutory cancellation or return rights that apply to your purchase.

Can I change my order or shipping address?

Please contact info@velqorijewelry.com as soon as possible, preferably within 12 hours of placing your order.

Include your order number and the correct details. We will do our best to help, but changes cannot be guaranteed once your order has been processed or dispatched.

Will I need to pay taxes or customs duties?

European Union: A separate tax policy applies to EU orders. Please review the tax information provided at checkout. If you are unsure whether a charge is included, contact us before placing your order.

Other destinations: Velqori covers applicable import duties and customs taxes. If a carrier or customs authority requests payment for these charges, please contact us with your order number and a copy of the notice so we can help resolve it.

What if my delivery is delayed?

Most standard orders arrive within 12 business days after dispatch, although delivery times vary by country.

If your parcel has not arrived within the estimated delivery period, email us with your order number. We will help check its status and follow up with the carrier.

What if tracking says “Delivered,” but I have not received my parcel?

Please check your delivery location, building reception, and anyone who may have accepted the parcel on your behalf.

If you still cannot find it, contact info@velqorijewelry.com with your order number so we can help investigate.

Need Help?

Contact info@velqorijewelry.com for help with shipping, tracking, or your order. Include your order number, if available, so we can assist you more efficiently.