Returns & Exchanges

We hope you love every piece you receive from Velqori. If you need to update your order or have an issue with your jewelry, contact info@velqorijewelry.com. We’re here to help.

Can I change the style or color I ordered?

Please contact us within 12 hours of placing your order, including your order number and the style or color you would like instead.

We will do our best to update your order before dispatch, subject to availability. Orders may ship within this window, so submitting a request within 12 hours does not guarantee that changes can be made.

Once your order has shipped, our change-of-mind policy below applies.

What if I change my mind?

For non-quality-related concerns—such as ordering the wrong style, preferring a different color, or changing your mind—after your order has shipped, we offer the following goodwill solution:

• You may keep the item; no return is required.

• We will provide a discount code for a future purchase.

• The discount amount, expiration date, and conditions will be explained when the code is issued.

This is not a return-for-refund service, and we do not offer post-dispatch exchanges for personal preference. Please contact us within 14 days of receiving your order to request assistance.

This policy applies where no statutory return or refund right applies. If you have rights under applicable law, we will honor them and will not require you to accept a discount code instead of a refund.

What if my item has a quality issue?

Please inspect your jewelry upon arrival and contact info@velqorijewelry.com within 14 days of delivery, providing:

• Your order number;

• The name of the affected item;

• A brief description of the issue;

• Clear photos or a video showing the item received and the affected area;

• Whether you would prefer a refund or replacement.

If the images or video do not clearly show the issue, we may request additional information.

Once a product quality issue is confirmed, we will arrange a refund to your original payment method or a free replacement, as agreed with you. You do not need to return the item. Velqori covers all related handling and replacement shipping costs.

Does this apply to earrings and studs?

Yes. Earrings and studs are covered by the same quality-issue policy.

Once we have reviewed your photos or video and confirmed the issue, we can arrange a refund or free replacement. No return is required.

What if I receive the wrong item or my order arrives damaged?

Please contact us promptly with your order number, photos or a video of the item, and a description of the problem. For transit damage, please retain and photograph the packaging where possible.

We will review the issue and agree on a refund or replacement with you. Velqori covers the related handling costs for these issues.

How are replacements arranged?

Once a replacement is confirmed, we will check your delivery address and stock availability before arranging dispatch.

If the original item is unavailable, we will discuss a refund or another solution you agree to. We will not substitute a different design without your agreement.

When will I receive my refund?

Once your refund is confirmed, we will process it within 3 business days to your original payment method.

The time it takes for the funds to appear in your account depends on your bank or payment provider. We will notify you once the refund has been processed.

Business days exclude weekends and public holidays.

Are express shipping fees refundable?

If a refund is issued because of a product quality issue, an incorrect item, or another issue not caused by the customer, we will also refund the corresponding express shipping fee.

Express shipping fees already incurred are not refunded under our change-of-mind discount-code solution. Where a refund is required by law, applicable rules will govern the treatment of shipping fees.

Do I need to return my item?

Items with a confirmed product quality issue do not need to be returned. Please provide photos or a video first and wait for us to confirm the resolution.

You may also keep your item when receiving a goodwill discount code for a change-of-mind request.

If you are exercising a statutory return right, please contact us for the appropriate return instructions. Do not send items to the dispatch address printed on your parcel without contacting us first.

Your Statutory Rights

This policy does not limit your rights under applicable consumer law. Our 14-day customer service request window does not override any longer statutory periods or legal rights relating to faulty goods.

For orders covered by the EU right of withdrawal, you generally have 14 days from delivery to notify us that you wish to withdraw from your purchase, subject to applicable legal exceptions. Eligible requests will be handled in accordance with the law, and you will not be required to accept a discount code instead of a refund.

Contact Us

For help with order changes, refunds, or replacements, email:

info@velqorijewelry.com

Please include your order number so we can assist you more efficiently.