Gasion Jewelry FAQ
Materials & Quality
What materials are your jewelry made of?
Our jewelry is mainly made of high-quality brass with 18K gold plating, along with carefully selected CZ or Opal stones. Each piece is designed to offer a beautiful jewelry look at an accessible price.
Is your jewelry real gold?
Our jewelry is not solid gold. It is made from brass and finished with 18K gold plating to create a rich, elegant gold-tone appearance.
What is CZ?
CZ stands for Cubic Zirconia, a lab-created gemstone known for its brilliant sparkle and diamond-like appearance.
What is Opal?
Opal is a gemstone known for its beautiful color play and luminous appearance. We use selected opal materials to add a distinctive touch to our designs.
Is the jewelry nickel-free?
Please check the material information listed on each product page for specific details. If you have sensitive skin or known metal allergies, we recommend reviewing the material information before purchasing.
Will the gold plating fade or tarnish?
Like most gold-plated jewelry, the finish may gradually change with frequent exposure to water, sweat, perfume, cosmetics, or chemicals. Proper care can help maintain its appearance for longer.
Is your jewelry waterproof?
Our jewelry is not designed to be completely waterproof. We recommend removing it before showering, swimming, exercising, or sleeping to help preserve the plating and shine.
Is your jewelry lightweight?
Many of our fashion jewelry pieces are designed to be lightweight and comfortable for everyday wear. The exact weight varies by design and is provided where applicable on the product page.
Will I receive exactly what I see in the pictures?
Yes. We take real photos of our jewelry to give you a clear representation of the actual product. However, slight differences in color may occur depending on lighting, photography, and your screen settings.
Why might the color look slightly different from the website?
Product photography, lighting conditions, and different screen settings can affect how colors appear. Small variations do not necessarily indicate a difference in the actual product.
Size & Fit
How do I choose the right jewelry size?
Please refer to the size and measurement information on each product page. For necklaces and bracelets, we recommend measuring your preferred length before ordering.
How can I find the right necklace length?
You can use a measuring tape or a piece of string around your neck to determine your preferred necklace length. Product pages include the specific chain length where applicable.
Can I adjust the bracelet or necklace length?
Some designs feature adjustable chains or extension chains. Please check the product details to see whether a particular item is adjustable.
Will the earrings feel heavy?
Most of our earrings are designed with comfort in mind, but weight varies by design. Please check the product specifications if you are particularly sensitive to heavier earrings.
Jewelry Care
How should I care for my jewelry?
Keep your jewelry away from water, perfume, lotion, sweat, and household chemicals. After wearing, gently wipe it with a soft, dry cloth and store it in a dry place.
Can I wear the jewelry while showering or swimming?
We recommend removing your jewelry before showering, swimming, or exercising. Prolonged exposure to water, chlorine, salt, and sweat may affect the plating and stones.
Can I wear the jewelry every day?
Yes, our jewelry can be worn for everyday occasions. To maintain its shine and finish, we recommend following the care instructions and avoiding prolonged exposure to moisture and chemicals.
How should I store my jewelry?
Store each piece separately in a dry, cool place, preferably in a jewelry box or pouch. Avoid storing multiple pieces together to reduce scratches and tangling.
Shipping & Delivery
Do you offer worldwide shipping?
Yes. We offer worldwide shipping to many destinations. Available shipping options and costs will be calculated at checkout based on your location.
How long does it take to ship my order?
Most orders can be prepared and shipped within 7 days. Selected items may be available for dispatch as quickly as 3 days.
How long does delivery take?
Delivery time depends on your destination and shipping method. You will receive tracking information once your order has been shipped.
Can I track my order?
Yes. Once your order has been shipped, we will provide a tracking number so you can follow your package.
Will I have to pay customs or import duties?
Depending on your country, customs duties, taxes, or other import fees may apply. Any such charges are generally the responsibility of the customer unless otherwise stated at checkout.
What should I do if my package is delayed?
Please check your tracking information first. If there has been no update for an extended period, contact our customer service team and we will help you check the shipment status.
Orders & Payment
What payment methods do you accept?
Available payment methods are displayed at checkout and may vary depending on your country or region.
Can I change or cancel my order after placing it?
If you need to change or cancel your order, please contact us as soon as possible. We will do our best to assist you before the order is processed or shipped.
Can I add another item to my order after placing it?
If your original order has not yet been processed, please contact us as soon as possible. We will check whether additional items can be combined with your existing order.
What if I entered the wrong shipping address?
Please contact us immediately if you notice an incorrect address. We can only update the address before your order has been shipped.
Returns & Refunds
Can I return my jewelry?
Yes. Eligible items can be returned according to our return policy. Please make sure the jewelry is unworn and in its original condition.
How long do I have to request a return?
Please refer to our Returns & Refunds Policy for the applicable return period and conditions.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order number and clear photos of the item. We will review the issue and help arrange an appropriate solution.
When will I receive my refund?
Once your returned item has been received and inspected, the refund will be processed according to our refund policy. The time for the funds to appear in your account may vary depending on your payment provider.
Gifts
Can I buy your jewelry as a gift?
Absolutely. Our jewelry is designed not only for personal wear but also as a meaningful gift for birthdays, anniversaries, Valentine's Day, Christmas, and other special occasions.
Can I include a greeting card with my gift?
Yes. You can choose to include a greeting card with your order to add a personal message and send your heartfelt wishes to someone special.
Can I send the order directly to the recipient?
Yes. You can enter the recipient's shipping address during checkout. Please make sure the shipping information is correct before completing your order.
Customer Support
How can I contact you?
You can contact us through the contact information provided on our website. Our customer service team will get back to you as soon as possible.
What if I have a question about a product before ordering?
We're happy to help. Contact us with the product name or link and your question, and our team will provide the information you need before you place your order.
Do you offer personalized or custom jewelry?
Custom options may be available for selected designs. Please contact us with your requirements and we will let you know what options are available.